Shipping conditions
Disclaimer
The explanations and information provided on this page are solely for general guidance in drafting your own shipping terms and conditions. This text should not be considered legal advice or a recommendation for action, as we cannot know in advance what the specific shipping terms and conditions will be between your company and its customers. We recommend seeking legal counsel to gain a comprehensive understanding of the subject matter and to draft your own shipping terms and conditions.
Shipping conditions – The basics
From this perspective, shipping terms and conditions are a legally binding document that serves to establish the legal relationship between the company and its customers. They provide the legal framework for outlining the obligations that exist towards the customers and address the various potential situations that may arise, and what happens in each individual case.
Establishing clear shipping terms is good business practice and benefits both parties – the company and the customers. Customers benefit from being informed about what to expect from the service. The company gains an advantage, as people are more likely to make a purchase when there are clear shipping terms, eliminating any ambiguity regarding delivery times and options.
What should be included in the shipping conditions?
In general, shipping terms and conditions address the following issues: order processing time; shipping costs; different national and international shipping options; potential service interruptions, and much more.